Service Operations Assistant – US focus

Apply before
March 1, 2021

About the Role:

We are seeking a new member to join our global, virtual Service Operations Team. Working in close collaboration with colleagues you will provide service operations support to our clients, facilitators, and client managers in the US and internationally.

Specific to this role, it is essential to be service oriented and have a strong attention to detail, the ability to deliver work to a high-quality standard and to exhibit excellent virtual communication skills.

Interest in and practice of mindfulness is an important requirement to fit our organizational culture.

We are looking for someone who can commit to 15-20 hours per week, Monday through Friday. This position is ideally suited to someone in the US time zones. Please note we can only accept self-employed applicants as this is a contract position.

Areas of Priority:

  • Day-to-day coordination and administration of non-Key Account client deliveries;
  • Liaison with clients, client managers and facilitators to ensure successful fulfillment of client deliveries;
  • Technical support and production of online programs and events;
  • Administration of internal meetings, documents and platforms;
  • Working closely with Service Operations Team and attendance of team meetings

Qualifications and Experience:

  • A purpose-driven spirit, aligned with our mission of contributing to a more peaceful, kinder world
  • Demonstrates a passionate approach in offering the highest service to our facilitators and clients
  • Demonstrates a highly collaborative, service oriented, team-player mind-set
  • Experience in administrative duties and working knowledge of SharePoint, MS Office, Zoom, Webex, MS Teams (other platforms are a plus)
  • Experience in client facing roles is strongly preferred
  • Experience in Project Management and/or Coordination, or Program Management and/or Coordination is strongly preferred
  • Can thrive working independently in a virtual, global organization
  • Able to cope with uncertainty and change
  • Able to prioritize effectively
  • An excellent level of English, both spoken and written. Other languages considered a plus
  • Strong attention to process and detail
  • Flexibility and willingness to learn
  • Having a daily personal meditation practice
  • Your location is ideally in the US time zones
  • A commitment of 15-20 hours a week, Monday through Friday

We Offer: 

  • An important and influential role in a highly purpose-driven, rapidly growing, international organization passionate about creating a more human world of work by harnessing people’s full potential of their mind.
  • Opportunity to work in a highly collaborative, mindful, collegial work context with amazing colleagues from all over the world.
  • Opportunity to go on mindfulness retreats and balance work with practice.
  • Ability to work from home.

Apply now

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At Potential Project, we are on a mission to make work feel more human. In this new world of work, people are focused, calm and resilient, even happy at work.  There is time for connection and compassion for one another, even on the busiest days. This new world begins inside, in the mind.  

Potential Project is a global consulting and professional services company that partners with organizations to uncover the power of the mind – how it is wired and how to rewire it for new behaviors and different outcomes. Our specialty is to leverage mindfulness and other practices grounded in neuroscience and research to enable more human leadership and greater performance, innovation and resilience.

We are present in 28 countries with a network of 200 consultants and facilitators, and we serve hundreds of forward-thinking companies like McKinsey, IKEA, Unilever, Cisco, LEGO and Microsoft.  


If you are interested, please send your CV and a motivation letter to Please refer to the job title in your e-mail subject.

Your contact person for this recruitment is Marija Silinskiene.

Potential Project is a people centered company. It is what we teach and what we live. We insist on our team having a truly human experience of their work. Potential Project has committed itself to inclusion, respect for difference, and fairness, and guarantees the same rights to all its team members to ensure the fullest degree of success for each individual and for the organization.

Please include also the following statement in your application:

“By sending my application (e-mail & CV, other document) I acknowledge and I accept that my data will be collected & processed by Potential Project International for the purpose of the recruitment process”.