Citi Client Showcase

A Bank That Does Hard Things in a Human Way

As the global bank works hard to strengthen its competitive position, the company is taking tough actions to reduce complexity and increase synergies. At the same time, a major culture transformation is underway to deepen levels of ownership, productive debate, and client focus. Citi is partnering with Potential Project to provide leaders with a framework and practical skills for driving these hard but necessary changes in a human way. Citi’s Human-Centered Leadership program builds the behaviors and habits that create a culture of excellence and teach leaders different ways of supporting their people.
The program launched in 2024 and will touch virtually every senior leader and mid-level manager globally at Citi.
As the global bank works hard to reverse its multi-year stock slump and strengthen its competitive position, the company is taking tough actions to reduce complexity and increase synergies. At the same time, a major culture transformation is underway to deepen the levels of ownership and accountability that regulators are demanding.
Citi is partnering with Potential Project to provide leaders with a framework and practical skills for doing hard things in a human way.

In-person and virtual formats

Global roll-out

Potential Project and Citi Facilitators

Benefits of the Program

No program can do everything, but we confidently promise that you will feel:

A sense of renewal and fresh commitment to your work;
Optimism and energy about moving forward;
Deeper connection to the kind of leader you want to be and confidence on how to get there;
Movement from just coping to thriving and growing as a leader.

We invite you on a journey that has been hugely beneficial to participants before you.

90%

Net Promoter Score

100%

Rating for Facilication

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I want to say a huge thanks for your amazingly smart research that resonates so much and your partnership-oriented approach. It’s so clear that you want to bring your important work to life to make the world a better place, and not simply to drive profitability.

Laurie Rebholz
Global Head of Leadership, Citi

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“Great course and at a critical time, as we look to our performance and ourselves to ensure we do the best for our teams.”
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— Managing Director, Salesforce

“I took something from every call and was able to action and implement it with results.”
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— Managing Director, Cloud First

"Everything was absolutely well thought out, well planned, delivered extremely well, with a lot of experience, energy and passion!"

— Managing Director, Gallia